Our procedures

Your inquiry :

Send us an informal e-mail or fax just giving us some basic data about your claim :           
- debtor : company name, address, phone and fax number                                    - claim : amount, kind of contract, short description of reason for non-payment

You will get an answer from us within 3 days. We will inform you whether your case seems to be workable offering you a specific commission rate.

Your order :

Once you have decided, please send us our collection order form signed and a copy of the documents requested.

Starting your case :

Immediately after having received your collection order we start collection :          1. We will make a general investigation of your documents and confirm your order.                       
2. Your case will be managed by a special collector who will handle the case from  the beginning to the end. You can contact him anytime.    

Collection process:

We will regularly inform you about the progress of your case by monthly reports. Any debtor statement will be submitted to you immediately within 2 days for your kind comment.

Legal action :

Usually we collect out-of-court. If legal actions are necessary, we will be obliged to get your confirmation and a special power of attorney has to be signed. No costs for legal action without your prior confirmation.

Cash flow :

Any money collected will be transferred to you within 3 working days.